Our Services

We specialise in decluttering, organising, and optimising your spaces. Here’s how our process works:

• Consultations:

• We offer free in-person consultations within London Zones 1-3 to assess your needs.

• For locations outside Zones 1-3, consultations may be virtual or charged at £80 (+VAT) per hour if in-person.

• Quotations: After the consultation, we provide a project estimate. Please note, this is not a fixed price and may vary depending on the project scope.

• Bookings: A 25% deposit secures your booking. See the Deposits & Cancellations Section for more details.

• Personal Shopping: We can source and purchase products for your project, subject to your approval. Additional charges may apply for sourcing time and delivery.

• Implementation: We carry out the project as agreed. The remaining payment is due upon receipt of your final invoice.

Pricing

• Hourly Rate:

• Our standard rate is £80 (+VAT) per hour per organiser.

• Personal shopping is charged at a flat rate of £150 (+VAT) for the first 3 hours, then £80 (+VAT) per hour per organiser thereafter.

• Adjustments: We reserve the right to adjust rates. Pre-booked sessions are unaffected by any changes.

• Budgets: At Ankersen Drake, we are always happy to work within a set budget. We will always do our utmost to provide you with a realistic quote that works for your budget. During the project, we will keep you informed of our progress and notify you when the quoted time is running out - at which point it is up to you if you wish for us to continue working at the set hourly rate.

• VAT Information: Ankersen Drake Home Organisation is VAT registered in the United Kingdom under VAT registration number 483 8679 27. All applicable services and products are subject to Value Added Tax (VAT) at the prevailing UK rate, currently 20%, unless exempt or zero-rated. Prices displayed or quoted will specify whether VAT is included or excluded. VAT will be charged in accordance with UK tax regulations, and any invoices issued by the Company will include VAT.

Payments

• Invoices:

• One-time projects are invoiced upon completion.

• For long-term projects, invoices are issued monthly.

• Payment Terms: All invoices are payable within 7 days of receipt.

• Late Payments:

• Interest on funds owed to Ankersen Drake, administrative fees and debt recovery costs may apply in the case of late payments. Please see your Service Agreement for more details.

Deposits & Cancellations

• Deposits: A 25% deposit is required to confirm your booking. If you book a project scheduled to start within 72 hours of booking, your deposit is non-refundable. 

• Rescheduling: You can reschedule up to 24 hours before your booking without losing your deposit. However, rescheduling more than twice or rescheduling for a date beyond two months from the original project date will require a new deposit.

• Cancellations: You can cancel a project up to 72 hours before your booking without losing your deposit.

• Exceptions: Exceptions may apply to the above policies for unforeseen events such as natural disasters or government restrictions, or at the discretion of Ankersen Drake.

Personal Shopping

Personal shopping is a natural first step in our process towards creating your perfectly organised home. At Ankersen Drake, we specialise in identifying the perfect products to make the most of your space. We can source these items for you, ensuring they align with your budget and seamlessly complement your décor. Please note, Ankersen Drake is always happy to proceed with a project without making any Personal Shopping purchases. We can work with whatever storage solutions are already in your home. Alternatively, you may choose to carry out your own shopping.

• Measurements: If you’d like our assistance in shopping for these products, we will take measurements for them during our consultation.

• Product Suggestions: Next, we will compile a list of suggested products, along with a price list (subject to changes by the individual vendors) that we will send to you via email for approval.

• Approval: All purchases require your prior approval. In cases where you do not approve of some or all of the products suggested by us, another selection will be sourced and sent to you for approval. This process will be repeated until you have approved all suggested products.

• Payment for Purchases: Ankersen Drake will cover the upfront cost for purchases under £150. If the cost exceeds £150, we will ask you to either pay for the products directly, or transfer us the funds ahead of us placing the order.

• Delivery: Items will be delivered to your address unless otherwise agreed. Transport and handling fees may apply.

• Returns:

• Returns must be requested before the project ends.

• Return costs, including shipping, are your responsibility. It is also your responsibility to ensure that you are familiar and happy with the returns policies and windows of the suggested vendors prior to giving your approval for the order(s) to be placed.

• Returns may not be possible for certain items, such as items that are personalised. Please review your Service Agreement for more details.

Decluttering

When undertaking decluttering projects, Ankersen Drake will help you decide on which items to keep, and which to discard. We will always strive to give you our best advice in good faith and support you along the decluttering process.

All decisions about disposal, donation, or sale are your responsibility, with Ankersen Drake providing guidance only. We ask that you accept full responsibility for your decluttering decisions and their outcomes. If decluttering is done in your absence, items for disposal will be set aside for your review and approval. However, the disposal of expired items or rubbish, if requested, does not require your review.

Please also note that estimating time for decluttering projects is very challenging, as you will be working alongside us. This means that the time we spend on decluttering entirely depends on the pace at which you are able to make decisions.

Rubbish Removals & Donations

Ankersen Drake is not responsible for ensuring that waste is removed, or that any donations for charities are picked up. However, we are often able to arrange this on your behalf. In most circumstances, Ankersen Drake will not charge a fee to arrange collections of waste or donations, but the third-party service(s) coming to pick up the item(s) may.

Ankersen Drake encourages all their clients to consider donating items to charity, rather than throwing them away.

Working Hours

Before the project starts, we will agree on arrival and departure times with you. Please note that waiting time is billed at the standard rate of £80 (+VAT) per hour per organiser, so we ask that you keep track of scheduled sessions, are ready at the start time and are on-site if required. For shifts over five hours, a paid 30-minute break is included (divisible).

Travel Costs

• Services within London Travel Zones 1-3 include travel costs.

• If traveling beyond London Travel Zone 3, Ankersen Drake may ask that you reimburse travel costs.

• If travel time exceeds 2 hours, it will be billed at £40 (+VAT) per hour per organiser. Exceptions are made at Ankersen Drake’s discretion. 

• Additional charges may apply for congestion, ULEZ, and parking fees

• All of the above charges will be agreed with you ahead of the project being booked.

Liability

We take great care with your belongings, but are not liable for accidental damage or loss to your property unless caused by negligence. Further information regarding liability is available in our Service Agreement. 

We recommend that you insure your valuable or sentimental items. 

Ankersen Drake Ltd is insured with Westminster Insurance, holding both Public Liability and Professional Indemnity coverage.

Other Third Parties

Ankersen Drake may make recommendations of other services or products. While we will always do so in good faith, we are not liable for any purchases you may choose to make or services you may choose to hire based on these recommendations.

Cleaning

Ankersen Drake is not a cleaning company, and as such will not carry out any cleaning for our clients. Upon request, we are happy to recommend third party cleaning and household services.

Privacy

At Ankersen Drake, we pride ourselves on our discretion and respect for our clients’ private life. We have experience working with high net worth individuals, and understand the discretion required when doing so. We will never discuss the homes or lives of our clients with anyone. We are always happy to sign confidentiality agreements if our clients would like us to.

Ankersen Drake reserves the right to take pictures before, during and after the project, unless explicitly agreed otherwise ahead of the project. Ankersen Drake may use these photos to demonstrate its work to other potential clients, as well as in marketing material and on social media. We will always ensure that clients aren’t identifiable from any pictures we choose to share, unless a client requests otherwise. Please see our Privacy Policy for more details.

Ankersen Drake Ltd. is fully GDPR-compliant and is registered with the Information Commissioner’s Office for inclusion on the Public Register of Data Controllers under the Data Protection Act 1998. Please see our Privacy Policy for more details.

Referrals Scheme

Upon the completion of a project with a duration equal to or exceeding 8 hours of work, we will provide our clients with a unique Referrals Code that you can pass on to family or friends. If your family member or friend quotes your Referrals Code when booking a project you become entitled to three hours of complimentary organisation work with one Organiser, as well as your friend becoming eligible for 10% off the project they are booking.

Please note:

• Your friend or family member must book a minimum of six hours of work with Ankersen Drake for the Referrals Offer to apply.

• Your complimentary hours become available for you to redeem once your friend or family member has paid for their project.

Contracts

Before commencing any project, both parties will sign a Service Agreement to ensure clarity and mutual agreement on the scope of work, pricing, and terms of service. This contract must be reviewed and signed by you before your deposit is paid. If you would like to see a copy of our Service Agreement please email contact@ankersendrake.co.uk.

Thank you for choosing Ankersen Drake Ltd. We look forward to helping you create a beautifully organised home!

If you have any questions, please contact us:

• Email: contact@ankersendrake.co.uk

• Phone: 020 4529 4663

Last updated: 22 January 2025